Find Us!

As mentioned before, Firefly cargo Bay can unload at Dragon*Con in aisle E tables 27 and 28. So... where is that?

RIGHT HERE:


And that- of course is in the BASEMENT of the Marriott Marquis. Although please stop by the lower lobby levels and see teh Bedlam Bards in the Exhibitors' Halls with the Southeastern Browncoats , who are also giving home to the Browncoats: REDEMPTION crew. Somewhere up there as well is the Austin Browncoats who are shiny shiny people. Be sure to make your rounds!

Until next time:
"I'm a business man, see? Roots in the community"

Damned Allied Postal System

Ni Hao!

You may or may not know that the hub of operations for Firefly Cargo Bay is located in Canada. Now, I love living here, but running a small business from Canada when 99% of your customers are located in the States is not always the easiest. My main problem of late deals with shipping.

Now, things usually take about 2 weeks to get from me over that invisible line to anyone in the States. That was bad enough, but tolerable. See, they would always clear customs at Detroit or Buffalo or where ever the package crossed. Once they made it through there, they would be delivered to the person the next day.

Since September they all seem to go to a bulk processing post office in New Jersey (I know this because we had a long heated discussion about these policies with Canada Post recently). There it can sit until they damn well please. Seriously. Both countries' post offices say to us, "It's Customs, they can do whatever they want." Are you friggin' kidding me??!?!?

Now, I've discussed the matter with Ma Cobb to see how she handles shipping. She sends her stuff regular air mail and she says for the most part things arrive okay and in a timely manner. I'm a little leery of doing that because it doesn't come with a tracking number. Therefore if it doesn't arrive I A) don't know where it is and B) can make no claim on it. Unlike the Postal System, I do not like having to tell customers "oh well, you're S.O.L!"

So, where soes that leave us? I'm not quite sure. I'm looking into starting to ship UPS because the cost is not that much higher. HOWEVER I have no way of knowing what the brokerage costs would be and if the customer would have to pay any duty or taxes and such. I've looked into the next highest up method for the post office because they say the guarantee delivery in 6 days. When pressed, the postal agent admitted that was guaranteed to the customs point. And then again, it could sit forever.

I do not know what I want to finally do about all this at this point, but I am telling you it all because I want to let you know I am aware of the crappy situation. I am not happy about it in the least and I am working to rectify it. *Sigh* How come it never goes smooth?

Anyway! Hang in there with me please. I'm sure we'll get it all sorted out in the end. I'll keep you posted. No. Wait. If I keep you "posted" you won't find out anything for over a month! I'll keep you informed! :)

Until next time:
"Things always seem to get a little more complicated, don't they, sir?"

Browncoats Beware!

I got this email from a customer who told what happened after he flew his Browncoat Independence Flag outside his home:
"We ran the flag up the pole and had a police officer visit to ask if it was a terrorist flag. As a terrorist expert that was a new one on me." ~P.C. Tuscon, ARIZONA. I, myself don't know what to make of that, but got a laugh out of it just the same.

Annnywaaaay...
In other news, I will be out in the Black at the end of the week attending OVFF and will be unable to process orders until I return on Tuesday (Oct 27). Please note that I will be filling orders up until and including Wednesday, and will even ship them from the States if I have to. All others will be processed as soon as I return, and in the the order they were received, as usual I'm-away-at-a-show procedure.

You may have noticed I said I was "attending" OVFF and not "working" it. Yep, I scheduled in a working vacation- just going to check out the show and see where I can spread my Browncoaty Goodness! Yea me.

So, stay shiny and keep flying all you wonderful Browncoats! See you in the world.

Until next time:
"I wasn't planning on any dirt-kissing, Sir."

I Can Haz a Button Maker!

I am now the owner of a new-to-me button machine. Am I happy? Can't you hear me squee-ing from there? Why am I so happy? Because I always have all these fun ideas for designs and if I put them on shirts to take to a show, I have to take 4 or 6 of each size and hope they sell. If I get them on buttons they are much more easily transported. We all make out, because the customer can get a fun design for 2 bucks that they don't have to worry about how to get home, and I don't have to haul around big boxes full of shirts!

I prefer being fun flighty artist designer person, but if I want to keep doing that, I've got to pay the bills. Thus, I am phasing out the t shirts (at shows) and moving into 2 1/2" buttons... along with the bookmarks and fans and coasters and flags and all the other fun- transportable- stuff I already do.

I'm not sure what designs to do first on the button maker... but I'm going to have fun playing with it. Ya gotta love new toys!